FAQs

  • To put on your Big Wall Bracelet, we recommend wetting it with warm water and gently working it over your hand onto your wrist. These bracelets are designed to stay on and accompany you through all your adventures. Frequent removal can weaken the material and may lead to breakage, so let it live on your wrist and become part of your journey!

  • We are deeply committed to our mission of supporting non-profits that preserve the great outdoors and uplift the communities we all share. That’s why we proudly donate 10% of all gross sales to these impactful organizations.

  • Give your retired climbing rope a new adventure. Send it to us, and we’ll craft five free bracelets for you.

    Email us at hello@bigwallbracelets.com to request a prepaid shipping label and send in your rope.

    We only accept ropes made specifically for rock climbing.

  • We're actively exploring alternative uses for the core removed from our rope. Rest assured, none of it ends up in a landfill! Have an idea for repurposing our pulled rope core? Reach out to us at hello@bigwallbracelets.com. We'd love to collaborate and get it into your hands.

  • Absolutely! We’d love to partner with you for wholesale opportunities. Please reach out to us at hello@bigwallbracelets.com to discuss the details—we’re excited to work together!

  • At Big Wall Bracelets, we are committed to providing high-quality products that you’ll enjoy. If you’re not completely satisfied with your purchase, we’re happy to help. Our return policy is as follows:

    We accept returns only for items that are damaged during shipping. If your bracelet arrives damaged, please contact us within 7 days of receiving your order. We will work with you to either replace the item or issue a refund.

    Returns for damaged items must be made within 30 days of the original purchase date. After this period, we are unable to accept any returns, regardless of the product’s condition.

    We do not offer returns on products that are not damaged or if more than 30 days have passed since the original purchase date.

    For any questions or to report a damaged item, please contact us at hello@bigwallbracelets.com with your order details.

    Thank you for choosing Big Wall Bracelets!